Online Purchase Information
- What is your return policy?
- How can I return your product?
- What if the product arrives with missing, damaged or defective merchandise?
- Where and when will you ship my order?
- Can I cancel my order?
- Product Availability
- Payment taxes
- Online Security
Return and Refund Policy
Shipping Information
Availability and Taxes
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WHAT IS YOUR RETURN POLICY?
Springfree Trampoline Inc. is committed to service excellence and we’re pleased to offer you a 30 day return guarantee for all of our products purchased through our online store; 30 calendar days from the date you receive your Springfree product. All products must be in salable condition and be packed in the original, unmarked packaging including any manuals and documentation that shipped with the product. Springfree will refund your purchase price minus all actual shipping costs, including to and from your ship location. We will also deduct a standard restocking fee of 15% of the purchase price, including any applicable taxes.
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HOW CAN I RETURN YOUR PRODUCT?
If our products have not met with your quality expectations and you wish to make a return, please call our Customer Service Team at 1-877-JUMP-SAFE. Once we have received your returned product, your purchase (net of applicable charges) will be refunded to the credit card originally used to make your purchase. Product returned to Springfree returned more than 30 days after delivery of the product to you, or returned to Springfree “freight collect” does not qualify for a refund.
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WHAT IF THE PRODUCT ARRIVES WITH MISSING, DAMAGED OR DEFECTIVE PARTS?
We are constantly looking for new ways to improve our packaging and shipping methods and all Springfree products undergo a thorough quality review process before being shipped to you. We ask you to thoroughly review and inspect all component parts prior to assembly to ensure all parts are present and none are missing, damaged or defective. If there is any issue whatsoever, please call our Customer Service Team at 1-877-JUMP-SAFE within 5 days of product delivery and we will assist you with the issue. Please know that we are not responsible for any installation costs incurred as a result of missing, damaged or defective parts if you engage a third party to assemble and install your Springfree product.
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WHERE AND WHEN WILL YOU SHIP MY ORDER?
We ship to all locations within Canada. Please use our shipping rate estimator on the shopping cart to get pricing. For special shipping requests, please contact our Customer Service Team at 1-877-JUMP-SAFE. Springfree™ Trampoline will ship your product within 3 business days from date of receipt of your paid order and all products are shipped in 1 – 3 boxes. Please allow 7 – 15 business days for delivery and products are delivered direct to your home via Sameday shipping company.
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CAN I CANCEL MY ORDER?
If you change your mind for any reason after placing your Springfree™ Trampoline order, you can cancel the order if it has not been shipped. Once an order has been placed, it can only be cancelled by phone, as emails are not recognized as a cancellation notice. In our commitment to customer service, please be assured that if your order has been shipped, you may return any unwanted items after you receive them in accordance with the Springfree™ Trampoline Return Policy.
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PRODUCT AVAILABILITY
Springfree™ Trampoline makes every effort to provide you with the products you order. If you have placed an order which subsequently becomes unavailable, we will contact you immediately to remedy the situation. This may include placing your order on backorder, or we may suggest alternative products that might meet your needs. If you are not satisfied with any alternative products, Springfree ™Trampoline will cancel your order and refund your purchase. Springfree™ Trampoline reserves the right to make changes to our products, including the discontinuance of such products.
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PAYMENT AND SALES TAXES
When purchasing your Springfree™ Trampoline product, you may pay with either Visa or MasterCard. We will process your payment before shipping your Springfree™ Trampoline product and the charge on your credit card statement will appear as “Springfree Trampoline”. Within Canada we charge the appropriate taxes based on shipping province.
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ONLINE SECURITY
You can order securely and with confidence from Springfree Trampoline. Our privacy policy outlines our full privacy protection commitment. We confirm we do not store any credit card information, and confirm we look after your personal details with care. No details are provided to third party providers, outside of shipping information required to deliver your order.
